Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error can not be refunded.
Any item that is returned more than 30 days after delivery can not be refunded.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Any items that are discounted at 40% or more off the original retail price are final sales, none refundable and none exchangeable.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Any items that are discounted at 40% or more off the original retail price are final sales, none refundable and none exchangeable.
Exchanges (if applicable)
We replace items if they are defective with a proof of purchase withing 30 days of receiving the item. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
5199 boul. des Laurentides, suite 101, Laval QC , H7K 2J9, Canada
To return your product, you should mail your product to:
5199 boul. des Laurentides, suite 101, Laval QC , H7K 2J9, Canada.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.